Testimonials from Carpet One customers like you.
Great company to work with
We have used L&M for many years on various jobs. Most recently they installed carpet in our master bedroom which had hardwood. They did a great job. — Debra Markum
First Baptist Church
Mr. Shelton, You recently helped us put in new flooring in our church hallway and ladies restroom. We have really enjoyed the tile, and it looks great! I appreciate the great customer service that you showed us. I also appreciated the great work by Mike and his son. They were very kind and did a great job! I have enclosed a personal thank you card for him as well. If you would deliver it to him I would greatly appreciate it! Thanks again! — Pastor
I just wanted to thank everyone involved with the entire remodeling of my downstairs. Out of all the projects i had going on, L&M was dependable, easy to work with and did a wonderful job. My old floors were a soft wide plank pine floor width several years of dog abuse. L&M recommended the Quick Step Laminate and it looks just like real wood. Thanks for a great job. — Janice
Excellent job! Very nice and personable workers. — Lawerence
The carpet and flooring looks great! It was such a pleasure dealing with y'all. — Paulus
Dear L&M Tile & Floor Covering Management, Your company has exceeded all of our expectations in regards to installing luxury vinyl tile in our entire home. Kim Hibbs gave us excellent customer service throughout the entire process. She was kind, courteous and knowledgeable. We felt that she made us a priority. The installation team of Ray and James were wonderful. They were professional, friendly and true craftsmen. Every day they put in 110% effort and finished the job one day early! The plumber, Randy was equally kind, professional, and a true craftsman. I will sincerely recommend your company to all. My father-in-law is currently receiving kitchen and bathroom flooring from you all based on my recommendation and is also very pleased. Thank you again. — Kelly Roll
Thanks for a great job. Very happy with work. — The Chicks
Customer for Years
My husband and I have been shopping at L&M for many years and have always been satisfied with our purchases. Recently we purchased a rug for our bedroom. The salesman was John Gaines. He was very professional and very nice to work with. He was knowledgeable and helped us out immensely. Yesterday, Rick and Rob came out to lay the carpet down and stretched the carpet in another area. Rick and Rob were, as John Gaines, very professional and very pleasant. They went straight to work and what I thought would take a whole day took them half a day. They did very good work. I hope you will let these members of your company know how much my husband and I appreciated the work they did for us. Thank you, — The Richardson's
Thank you for all your help!
John, Thank you so much for all of your help in putting my home back together. Your team was very professional and respectful of our home. They did an outstanding job with the carpet and vinyl too. I have already recommended your store to my friends. You guys are definitely 5 stars! — The Robinson's
On Time & Efficient
Thank you - they guys were polite and on time and efficient. — Byron
Dear Mr. Shelton, This is a long time in coming, but, I wanted to let you know how happy we are with the work that was done in our home, It looks wonderful and both sets of installers were great at their jobs and very helpful and patient when they ran into problems that showed up a long the way. Very professional! Also, working with John Gaines was a real pleasure. He made everything very simple for us and we appreciate that! Sincerely, — The Mayes
Dear Mr. Shelton, We had a lot of water damage in our house and a lot of work to be done. So thankful someone recommended your company. You should be very proud of all your workers. They were so nice and neat. We could relax knowing they were doing a good job and trust worthy! John Gaines went out of his way to please us and was so nice. Things are back to normal and beautiful, thanks to your people. I will recommend you to others. Sincerely, — The Eddy's
Great experience as usual
Last week I had you put flooring down for me, and the young man you sent was Mike. I would like you to know what a fine young man he is to your customers. He answered all my questions with a "yes mam," and was so helpful in pointing out little things that will help me. I am writing this note because a hardworking, polite young man like Mike will keep L&M Carpet One one of the best places to buy flooring. This is my third time with your company. Thank you!Dorothy A. — Dorothy A
My husband and my experience with L&M Carpet One couldn't have been any better! The salesman was very knowledgeable and answered my every question. The showroom is beautiful with all different types of products at great prices!
We were convinced that Home Depot and Lowes would be less expensive but after receiving an estimate from L&M it became very clear that Home Depot and Lowes are just about the gimmicks. The "great prices" at the big box stores were not so great and were actually more expensive.
Almost as impressive as the prices were the installers. The installers are employed by L&M and have been working for them for quite awhile! Their installation crews are designed to handle specific flooring types. Were told that L&M has decided to do this because it ensures there installers remain the best and specialized. They answered all the questions we had and worked very diligently on the project and were organized throughout the process. The attention to detail was excellent. Our new hardwood, ceramic, and carpet looked wonderful and made it worth every penny!
We will continue to work with L&M on our projects in the future. Don't just take our word for it; go meet the wonderful and honest folks at L&M Carpet One!
— Mr. and Mrs. Weltzer
My flooring looks great - I've received lots of compliments!
I just wanted to let you know how positive an experience I had with L&M during my recent remodel project. I had the opportunity to work with a lot of vendors and subcontractors during a process that was exciting, stressful, and sometimes frustrating, all at once and L&M was one of the best overall. Flooring was one of the biggest decision items in the remodel process (second only to kitchen cabinet color), since it involved all seven areas being remodeled. Misty was great to work with and treated my project as personal as if it were her own home. During the selection process she was very patient, she listened, and she answered any questions I had - even when we had to completely switch gears on the hardwood and start over. But equally important to me was that Misty stayed with me through the entire process, giving me a contact person to call with any questions or items that came up. And I called, or emailed, her a lot. She was always very responsive, always got me an answer, and always stayed calm, showing no frustration, while reassuring me it would all work out correctly and end up just as I wanted. It was so helpful during a few very stressful moments to have that calm reassurance that everything was really going to work out. She was right - it all looks great!
Tom was very thorough during the measurement. He checked a lot of different items relative to each floor type and explained everything to me as he went. Brian did a great job with the installation of the hardwood and LVT planks. I was impressed to see him return a few weeks later during the carpet installation, just in time to install the thresholds between the carpet and other flooring. The carpet guys did a great job, too. My contractor coordinated the installations, so I did not have any contact with the scheduling people. I own and mange a small business and have 20 employees. I fully understand the value of good employees and good customer service, and the challenges in finding those good people. There is a great team of people at L&M. Every person I interacted with, those that helped me directly, and those that simply answered the phone or met me at the door when I came in, was pleasant, friendly, and professional. That quality is invaluable in a business and, as a customer, makes me want to come back again - which I will do as I continue the process of updating my house. Please share my appreciation with all those involved in my project and with those that should hear how good their employees are. I look forward to working with Misty and everyone else on the next phase - hopefully in a few months. - Anne Tignor